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What are the best practices for customer service?

LoukiaCharilaou

Notable
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Yeah, it is important and necessary to understand that your customers are the bedrock of your business.
So you must try as much as possible to maintain good relationship with them.
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Yeah, it is important and necessary to understand that your customers are the bedrock of your business.
So you must try as much as possible to maintain good relationship with them.
You are right. My husband and I have a trading business and we try as much as we can to keep our customers satisfied.
 

Chibson

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That's true. As they say, 'The customer is always right.' :)
Yes, even if the opinion of a customer does not make sense you have to address him or her in a polite manner.
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That's true. As they say, 'The customer is always right.' :)
Yes, even if the opinion of a customer does not make sense you have to address him or her in a polite manner.
 

SHAHID987

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Providing multiple channels for customers to reach out (e.g. phone, email, live chat)
Providing self-service options (e.g. FAQs, knowledge base)
Having a clear escalation process for handling complaints or complex issues.